Volume : 7, Issue : 5, May - 2018

CITIZEN PERCEPTION OF PERFORMANCE OF THE URBAN LOCAL GOVERNMENT COUNCIL IN SERVICE DELIVERY

Josiah Solomon. N, Celine Rani. A, Sivapragasam. C

Abstract :

<p class="MsoNormal" style="margin-top:12.0pt;margin-right:0in;margin-bottom:&#10;12.0pt;margin-left:0in;text-align:justify;line-height:150%;mso-pagination:none;&#10;mso-layout-grid-align:none;punctuation-wrap:simple;text-autospace:none"><span style="font-size:12.0pt;line-height:150%;font-family:&quot;Times New Roman&quot;,&quot;serif&quot;;&#10;mso-fareast-font-family:Calii">Municipal Corporations in India are urban local government systems that work for the development of a Metropolitan City. The intent of this paper is to present the evaluation and analysis of the opinions of the citizens regarding the functioning and the performance of the urban local government council in providing services.The data was obtained on a three-stage random sample of 502 citizens in the state of West Bengal in India. A structured interview schedule taking into account the citizen&rsquo;s assessment of the overall performance of the local government municipal council and its performance in twelve local services delivery and responsibility areas was used in the study. Using Regression Modelling and Quadrant Analysis, it is inferred that the urban local government council has a very strong position in the minds of citizens in regard to its performance in <i style="mso-bidi-font-style:normal">Public hospitals and health facilities/services</i> and <i style="mso-bidi-font-style:&#10;normal">Sports, Recreational and Cultural facilities</i>.<o:p></o:p></span></p>