Volume : 6, Issue : 6, June - 2017

Analysis of Demographic Differences and Stesses Among BPO Employees

Dr. Sonal Pathak

Abstract :

The rationale of the present study is to analyze the demographic profile of the employees in the BPO industry and to study each gender. With the identification of differences in responses for each gender, the  author  has based this study on key predictor i.e. Multiple of (gender based) demographic variables. Briefly, this  paper determined parameter  such as- differences between jobs performed by males and females, differences between stress responses of males and females, effectiveness of employee assistance program for BPO employees of each gender. In this paper, analysis of data is done in two parts – descriptive statistics and interferential statistics. In the descriptive part, the demography of statistical sample is examined and the results have been shown in percentage analyses, frequency tables. Analytical details about demographic such as gender, age, annual income, education, level in management and  perceived effectiveness of employee assistance programs for  males  and females BPO’s employees are explained in this paper. It has also been concluded that all existing employee assistance programs are not perceived equally effective by both males and female employees. <o:p></o:p>

Keywords :

Business process outsourcing Employee assistance programs Role of gender Stress management Work environment.

Article:

Download PDF Journal DOI : 10.15373/2249555X

Cite This Article:

Dr. Sonal Pathak, Analysis of Demographic Differences and Stesses Among BPO Employees, GLOBAL JOURNAL FOR RESEARCH ANALYSIS : VOLUME-6 | ISSUE‾6 | JUNE-2017