Volume : 8, Issue : 3, March - 2019

Human Resource Management Practices In Hospitals And Its Impact On Employee Satisfaction by considering Demographic Factors In Surat City

Mrs. Reema Parekh

Abstract :

Service industry is that industry which creates intangible and perishable product in the form of service rather than any tangible product. Healthcare industry is growing at a rapid pace owing to increasing discretionary income of Indian Consumer, more concern towards health and fitness, high coverage of hospitals and clinics and increasing expenditure by public as well private players. Despite huge opportunities available in industry and encouraging steps taken by government for growth of healthcare industry, still industry failed to overcome some challenges, One of the causes attributed is Human Resource. Satisfaction of Human Resource is the most important factor for the success of any service industry. It is also interconnected with HR functions like Recruitment, Selection, Induction, Training and Performance Appraisal, Career Planning, Counselling, Talent Management, Just and Fair Compensation and so on. After doing pilot study it is clearly observed that in developed Surat city hospitals’ employees also facing some of the problems related to job satisfaction The present investigation has been carried out with respect to study the impact of the satisfaction levels of employees varies with the systematic or unsystematic (disorganized) implementation of HRM practices in selected hospitals of Surat city..